What you'll do:

• Manage Operations QA and Business Process streams
• Monitor and evaluate the performance quality in each of our contact channels
• Liaise with other stakeholders within operations to fine tune business processes based on QA findings

What you'll need:

• Having 2-3 years of customer service experience
• Have a minimum 2 years of experience in leading the QA team
• Proven track records as Quality Assurance professional
• Excellent verbal, written, and interpersonal communication skills.
• Familiar with QA methodologies
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Ability to multitask and successfully operate in a fast-paced, team environment
• Outstanding customer service skills and dedication to providing exceptional customer experience