Job Description

• Planning and conducting independent research on multiple aspects of products and fundamental experiences.
• Collect and analyze user behavior through various qualitative and quantitative studies, including field observations and interviews, remote and in-person usability studies for existing and future products, structuring and analyzing surveys to evaluate the impacts of product changes and gather insights at scale.
• Collaborate with product managers, researchers, designers, and others division to overcome challenges, and prioritize user experience research questions..
• Share findings with all stakeholder, creating a smarter, more informed and more empathetic product team.
• Inform and participate in product decisions from definition to launch (and after), working at both strategic and tactical level.
• Adapt and innovate research methods to meet product needs by delivering high quality insights in a fast paced work environment, and by contextualizing for specific use cases across products.
• Help the team launch and land successful products in the market through strategic product decisions to meet expectations.
• Build empathy to improve the products we build.
• Will work on Customer Facing research team.

Job Requirement

• Experience with research design utilizing various methods including but not limited to usability studies, contextual inquiry, and surveys.
• Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.
• Excellent communication skills and top-notch presentation skills.
• Minimum 2 years of working experience and 4 years of experience for senior level.
• Passionate to understand users and their motivations.
• A portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, usability test, etc)
• Experienced in social commerce industry is a plus