Job Description

• Provides working device; Laptop/PC, Handphone support also email and slack channel to new joiner.
• Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Prioritizes and schedules problems; escalates problems (when required) to the appropriately experienced technician.
• Installs, modifies, and repairs working devices (Laptop/PC) hardware and software.
• Resolves technical problems with Local Area Networks (LAN), printers, desktops, and other systems.
• Records, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
• Tests fixes to ensure problem has been adequately resolved.
• Applies virtualization troubleshooting and support.
• Follows Malware/Virus detection and eradication procedures.
• Performs hands-on fixes at the desktop level, including PC set-up, installing, and upgrading software, implementing file backups, and configuring systems and applications.
• Identifies and maintains current knowledge of appropriate software and hardware.
• Other duties as required.
  

Requirements

• Bachelor degree in Information System or related
• Willing to be placed in Bandung
• 2-3 years of related experience providing technical support for desktops, printers, and mobile devices.
• Advanced Microsoft Office Suite experience in Word, Excel, Outlook, and PowerPoint as well as Zoom and Slack.
• Knowledgeable in Mac and PC laptops, components, and peripherals.
• Exceptional written and oral communication skills.
• High attention to detail and understands the importance of top-quality customer service with a professional attitude.